Payment & Refund Policy

Supercode AI offers the following subscription plans:

• Basic Plan: Access to standard set of features. Billed monthly or yearly.
• Premium Plan: Full access to all features. Billed monthly or yearly.

The current pricing and detailed description of features included in each plan are available on our pricing page.

The following terms apply to all payments made to Supercode AI:

• Payments are processed securely through our payment processor or partner's website.
• Subscription fees are charged at the beginning of each billing cycle.
• For monthly subscriptions, your payment method will be charged every 30 days.
• For annual subscriptions, your payment method will be charged once per year.
• All fees are non-refundable except as specifically provided in our Refund Policy.
• Prices are subject to change with notice to subscribers.

All subscriptions automatically renew until canceled by the subscriber:

• Monthly subscriptions will automatically renew each month.
• Annual subscriptions will automatically renew each year.
• You can cancel your subscription at any time through your account settings.
• Upon cancellation, you will continue to have access to the service until the end of your current billing period.

Our refund policy is designed to be fair and transparent:

• 14-Day Satisfaction Guarantee: If you are not satisfied with our service, you may request a full refund within 14 days of your initial purchase.
• Usage Limitation: Refunds will only be processed if you have used less than 5% of the available requests for voice recognition or other AI models included in your subscription plan.
• Technical Issues: If you experience technical issues that significantly impair your ability to use our service, you may be eligible for a prorated refund for the affected period.
• Non-Refundable Scenarios: Refunds will not be provided for:
  • Requests made after the 14-day period
  • Account upgrades or downgrades
  • Partial or unused subscription periods after the 14-day period
  • Cancellations of subscription
  • Usage exceeding 5% of available API requests

To request a refund, please follow these steps:

1. Submit a refund request to [email protected]
2. Include your account information and the reason for your refund request
3. Our team will review your request and respond within 5 business days
4. If approved, refunds will be processed to the original payment method within 10 business days